User Reviews of OLA S1

Overall rating:3.8 / 5130 ratings

Not able to unlock the scooters handle

1 day ago by Priyanka 1 view

Poor service, there is no responsible person who can resolve the issue after purchase.
Unable to log the complaint. Ivr calls also do not even attend by the agent.
Very very useless support.. I suggest please don't buy ola electric.
I have wasted my time and my money.. For emergencies no support from ola scooter also service engineers.

1
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1
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1
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More Reviews on S1

Most Helpful (42)Most Recent (42)Critical (23)Positive (19)

1Worst customer service 2 weeks ago by Akshay Chouhan
Worst customer care service, it takes 30-45 mins just to get to a customer service agent, and even after that, no proper timelines are communicated. I had a minor issue with an address mismatch for my rto registration, they requested for additional documents after 3-4 d...
Worst customer care service, it takes 30-45 mins just to get to a customer service agent, and even after that, no proper timelines are communicated. I had a minor issue with an address mismatch for my rto registration, they requested for additional documents after 3-4 days, which I shared immediately. Now even after 6-7 days, I haven't received any information regarding any process. I haven't received any call from rto registration agency which works after you provide vahan otp. I requested customer care many times to escalate my issue or get me in touch with someone who could give me a proper response. Which I always answered or the team will get in touch with you. This is the most they have talked to me. I just wondered even before getting my vehicle, it takes so much time to resolve any issues, not sure what would happen at the time of services or roadside assistance. I feel trapped by paying the whole amount, I will not recommend anyone else to get in this situation, stick to traditional 2-vehicle companies they are also providing great options now. If this gets the attention of ola management, I would really like to resolve this issue.
- 1
  Visual Appeal
- 1
  Reliability
- 1
  Performance
- 1
  Service Experience
- 1
  Maintenance cost
- 1
  Extra Features
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- Used it for
  Daily Commute
- Owned for
  > 1 yr
- Ridden for
  < 5000 kms
1Delivery of scooter 2 weeks ago by Devaprasan Ojha
1. Especially their logistic is the worst one. The logistics team is not professional also. Even after 3-4 days follow up they are unable to say about delivery date and time. But they came to deliver without prior information....
1. Especially their logistic is the worst one. The logistics team is not professional also. Even after 3-4 days follow up they are unable to say about delivery date and time. But they came to deliver without prior information.
- 1
  Visual Appeal
- 1
  Reliability
- 1
  Performance
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- Used it for
  Everything
- Owned for
  Never owned
2Open loot by spare parts depth even though it is under warranty 3 weeks ago by Yashkj
This is mainly about the day loot by ola parts and service. For a broken brake lever they are charging close to rs 700. Which is not at all worth it. They said it doesn't come under warranty. Totally disappointed with such loot by ola. The vehicle is not even 1 month ol...
This is mainly about the day loot by ola parts and service. For a broken brake lever they are charging close to rs 700. Which is not at all worth it. They said it doesn't come under warranty. Totally disappointed with such loot by ola. The vehicle is not even 1 month old and has sub-standard parts. Ridiculous.
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- Used it for
  Daily Commute
- Owned for
  < 3 months
- Ridden for
  < 5000 kms
1Passcode lock and support issues 1 month ago by Avinash
Not so a good experience. The mileage is less 20 km than claimed by the company. No quick support for any issue. Fitting issues for a new vehicle. Passcode lock issues. Support is bad. Initial pickup is very slow. The indicator sound can not be turned off. Please stay a...
Not so a good experience. The mileage is less 20 km than claimed by the company. No quick support for any issue. Fitting issues for a new vehicle. Passcode lock issues. Support is bad. Initial pickup is very slow. The indicator sound can not be turned off.
Please stay away from ola s1.
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- Used it for
  Occasional Commute
- Owned for
  < 3 months
- Ridden for
  < 5000 kms
1Don't buy ola scooter after sale services is too bad 1 month ago by Akshay
The customer care services at ola are too bad. They did not connect the call to customer care for 2/3 hours when we try to contact them I req everyone to buy ola scoter because there is no service center at all. After buying the scoter the customer care or services is t...
The customer care services at ola are too bad.
They did not connect the call to customer care for 2/3 hours when we try to contact them
I req everyone to buy ola scoter because there is no service center at all.
After buying the scoter the customer care or services is too badly
This is so badly experienced.
- 4
  Visual Appeal
- 1
  Reliability
- 3
  Performance
- 1
  Service Experience
- 4
  Maintenance cost
- 3
  Extra Features
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- Used it for
  Daily Commute
- Owned for
  < 3 months
- Ridden for
  < 5000 kms
1Worst customer service 1 month ago by Vignesh
1, more than 45 days for delivery of the vehicles 2, no proper customer service 3, have to wait for 50 minutes to connect with the ola executive on customer care 4, no proper response was provided by executive 5, poor after-sales service 6, delay in the registration pro...
1, more than 45 days for delivery of the vehicles
2, no proper customer service
3, have to wait for 50 minutes to connect with the ola executive on customer care
4, no proper response was provided by executive
5, poor after-sales service
6, delay in the registration process,
7, temporary registration also will be there. Unnecessarily.
- 3
  Visual Appeal
- 3
  Reliability
- 3
  Performance
- 1
  Service Experience
- 4
  Maintenance cost
- 3
  Extra Features
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- Used it for
  Daily Commute
- Owned for
  > 1 yr
- Ridden for
  < 5000 kms
5Good experience 1 month ago by Viral Dave
Excellent scooter for daily rides, with high-tech-filled features. The future of ev is here, good-looking compare to other ev, at a comparable or even better price range. Buying experience smooth. Riding is good. The look is awesome but doubts about the color quality. S...
Excellent scooter for daily rides, with high-tech-filled features. The future of ev is here, good-looking compare to other ev, at a comparable or even better price range. Buying experience smooth.
Riding is good.
The look is awesome but doubts about the color quality.
So far not require servicing.
.Overall one of the best available ev currently.
- 5
  Visual Appeal
- 5
  Reliability
- 5
  Performance
- 4
  Extra Features
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- Used it for
  Daily Commute
- Owned for
  < 3 months
- Ridden for
  < 5000 kms
1Very bad 2 months ago by Mahesh Patel
Servicing and maintenance are at a very bad rate. The company is cheating customers by using low or bad quality spare, a 4-month spare has to get change and that is also on a chargeable base, the company is providing a 3-year warranty, just for marketing not in actual. ...
Servicing and maintenance are at a very bad rate.
The company is cheating customers by using low or bad quality spare, a 4-month spare has to get change and that is also on a chargeable base, the company is providing a 3-year warranty, just for marketing not in actual.
Froud company, not advisable to purchase.
- 2
  Visual Appeal
- 1
  Reliability
- 1
  Performance
- 1
  Service Experience
- 1
  Maintenance cost
- 1
  Extra Features
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- Used it for
  Daily Commute
- Owned for
  3-6 months
- Ridden for
  5000-10000 kms
1Don.t go for ola ...They are cheating with people 2 months ago by Dnyaneshwar G
I have booked ola s1 pro. Till payment it was working properly but after payment started getting technical errors. The company has given scooter reservation option, not a cancellation. They are getting money from buyers while refund buyers facing lakhs of obstacles. Cus...
I have booked ola s1 pro. Till payment it was working properly but after payment started getting technical errors. The company has given scooter reservation option, not a cancellation. They are getting money from buyers while refund buyers facing lakhs of obstacles. Customer care not replying to mail and on calling it seems they don't have any knowledge of the product, process, and exact status of products. It is recommended don't book an ola vehicle. These people are useless.
- 1
  Visual Appeal
- 1
  Reliability
- 1
  Performance
- 1
  Service Experience
- 1
  Maintenance cost
- 1
  Extra Features
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- Used it for
  Everything
- Owned for
  > 1 yr
- Ridden for
  < 5000 kms
1Pathetic service... Please please stay away 2 months ago by Anil Palimkar
They cheated customers by creating hype. It stops surely but no one attends for service. Please don’t buy. Customer service, they never lift. Don’t expect a service person will visit. They don’t respond to emails too. After 10 days, I tried roadside assistance, and it w...
They cheated customers by creating hype. It stops surely but no one attends for service. Please don’t buy.
Customer service, they never lift. Don’t expect a service person will visit.
They don’t respond to emails too.
After 10 days, I tried roadside assistance, and it worked.
But my decision is wrong with ola scooter.
In my opinion, it’s not a reliable company, it’s to cheat on its customers.
- 2
  Visual Appeal
- 1
  Reliability
- 1
  Performance
- 1
  Service Experience
- 1
  Maintenance cost
- 1
  Extra Features
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- Used it for
  Daily Commute
- Owned for
  > 1 yr
- Ridden for
  < 5000 kms

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